Compliance Hub

Understanding Customer Due Diligence (CDD) in Banking

Site Logo
Tookitaki
10 Nov 2021
6 min
read

Financial regulators across the world mandate institutions under them to properly assess their prospective customers before they open an account. This assessment is important because it prevents criminals from abusing financial systems for fraudulent and money laundering activities. CDD or Customer Due Diligence for banks and financial services helps verify the identity of customers and the nature of their business. Customer Due Diligence programmes are necessary for financial institutions to mitigate risk and Customer Due Diligence checks will help prevent them from doing business with risky customers.

In this article, we will look in detail at what CDD means, the importance of CDD in banking and how a financial institution can build an effective Customer Due Diligence programme.

What does CDD mean?

CDD is the process of evaluating your customers’ backgrounds to get an accurate picture of their profiles and identify their true risk level. This is accomplished by analysing a customer’s details such as name, official document photograph, address, occupation and nature of business. In addition, they are screened against certain checklists/watchlists for proper risk assessment.

CDD is an essential part of a financial institution’s Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance programmes. It would ultimately prevent financial crimes like money laundering, terrorist financing, human trafficking and drug trafficking.

Why does a bank have CDD procedures?

When you examine the stakes, it becomes clear why banks and other financial institutions are investing so heavily in anti-money laundering compliance. These countermeasures are intended to combat the growing threat of money laundering, which is now employed by a wide spectrum of criminal enterprises.

There are many reasons why banks and financial services should take CDD seriously:

  • Risk to a financial institution’s reputation: Financial crime incidents jeopardise a financial institution’s hard-earned reputation. Once lost, it takes a longer time to clear the tainted image.
  • Large compliance penalties: AML enforcement actions have been on the rise. Regulators have collected more than $35 billion in AML-related fines worldwide since 2009.
  • Sophisticated criminals: Today’s criminals are employing more complex methods to avoid detection, such as globally coordinated technology, insider knowledge, the dark web and e-commerce schemes.
  • Increasing costs: Most AML compliance tasks require a lot of manual work, making them inefficient and difficult to scale. AML compliance costs $25.3 billion per year across U.S. financial service organisations, with some major financial institutions spending up to $500 million per year on KYC and customer due diligence.
  • Poor service quality: To obtain and verify information, compliance workers must interact with customers at several points. One out of every three financial institutions have lost potential customers owing to inefficient or lengthy onboarding processes, which is unsurprising.

 

The importance of CDD in banking

Customer due diligence helps authenticate a client’s identification and the business in which they are involved to have enough trustworthiness. A variety of regulatory requirements are involved in the process:

  • Customers must be identified by getting personal information from a trustworthy, independent source, such as their name, photo ID, address, and birth certificate.
  • In cases where the customer is not the beneficial owner of a corporation, due diligence techniques should be used to identify beneficial ownership. Understanding the company’s control structure is important when determining beneficial ownership.
  • Based on the identification of customers and beneficial owners, businesses must acquire insight into the nature and purpose of the commercial connection they are entering into.

 

What’s the difference between KYC and CDD?

Customer Due Diligence (CDD) is the process by which a company verifies the identification of its customers and assesses the risks associated with the business connection. KYC is all about proving that you’ve completed your CDD. A financial institution’s AML compliance process requires both KYC and CDD.

When Must Customer Due Diligence Checks Be Completed?

Customer Due Diligence is required when companies with AML processes enter a business relationship with a customer or a potential customer to assess their risk profile and verify their identity.

If a consumer is suspected of money laundering or financing terrorism, organisations are required to conduct CDD checks. Given below are some situations when financial institutions must take CDD checks:

  • Occasional transactions: Certain rare transactions necessitate Customer due diligence. These could include large sums of money or entities located in high-risk foreign countries.
  • New business relationship: Before establishing a commercial relationship, companies must conduct CDD to confirm that the customer matches their risk tolerance and is not using a false identity.
  • Gaps in information: When clients give unreliable or inadequate identification documents, businesses should do additional CDD checks.

The FATF’s recommendation on CDD

According to the FATF, the following customer due diligence (CDD) measures are to be taken by an institution:

  • Identifying the customer and verifying that customer’s identity using reliable, independent source documents, data or information.
  • Identifying the beneficial owner, and taking reasonable measures to verify the identity of the beneficial owner such that the financial institution is satisfied that it knows who the beneficial owner is.

Obtaining information on the purpose and intended nature of the business relationship.

  • Conducting ongoing due diligence on the business relationship and scrutiny of transactions undertaken throughout the course of that relationship to ensure that the transactions being conducted are consistent with the institution’s knowledge of the customer, their business and risk profile, including, where necessary, the source of funds.

 

What Is The Customer Due Diligence Process?

Given below is the process flow of customer due diligence.

  • The basic CDD is used to collect information about the customer first. (Full name, contact information, birthplace and date, nationality, marital status, and so on).
  • Scanning is used to authenticate in the event of a doubt.
  • The activities of customers are scrutinised.
  • For higher-risk customers and Politically Exposed Persons (PEPs), more thorough due diligence is required.
  • As client profiles change, the continuing CDD Checks procedure continues.
  • If a suspicious activity is detected, it is investigated thoroughly.
  • If the investigation proves relevant, Suspicious Activity Reports (SARs) are filed.

Below is a graphic representation of the CDD process.

CDD-Process-1200x801

What Are The Types of Customer Due Diligence?

Depending on assessed risk, CDD measures should change.

  • Standard Customer Due Diligence: This is a basic examination of a predetermined set of factors to assess the risk level of potential customers.
  • Enhanced Due Diligence (EDD): Some consumers or business ties represent a greater risk of financial crime to businesses. The KYC process that allows higher-risk persons or corporations to be evaluated is known as Enhanced Due Diligence (EDD).
  • Simplified Due Diligence: It is the opposite of enhanced due diligence and a lenient version of standard due diligence. It is implemented when the customer poses an extremely low risk for financial crimes.
  • Ongoing Monitoring: While individual transactions may not appear suspicious at first, they may form part of a pattern of behaviour over time that indicates a change in a risk profile or business relationship. Ongoing monitoring helps a financial institution to reverify the information gathered during CDD. It also enables it to ask for explanations of red flags noticed.

 

CDD and modern technology

Successful CDD and KYC processes rely on a combination of technology and expertise. When risk profiles and criminal threats change, financial institutions must be as agile and creative in their approach to CDD as they are in any other aspect of their AML/CFT strategy. While technology can help with CDD processes, human awareness is still required to recognise and respond to emerging threats.

As regulators are becoming more stringent globally around AML compliance, strengthening the AML systems continues to remain among the top priorities. Tookitaki’s AML solution enables financial institutions to realise benefits with dynamic customer risk scoring, leveraging advanced machine learning models for improved effectiveness of Customer Due Diligence with fewer resources.

Request a demo to learn more about our AML solution and its unique features.

 

By submitting the form, you agree that your personal data will be processed to provide the requested content (and for the purposes you agreed to above) in accordance with the Privacy Notice

success icon

We’ve received your details and our team will be in touch shortly.

In the meantime, explore how Tookitaki is transforming financial crime prevention.
Learn More About Us
Oops! Something went wrong while submitting the form.

Ready to Streamline Your Anti-Financial Crime Compliance?

Our Thought Leadership Guides

Blogs
18 Nov 2025
6 min
read

Fraud Detection System: How Malaysia Can Stay One Step Ahead of Digital Crime

As Malaysia’s financial system goes digital, fraud detection systems are becoming the silent guardians of consumer trust.

Malaysia’s Expanding Fraud Challenge

Malaysia is experiencing a digital transformation unlike anything seen before. QR payments, e-wallets, instant transfers, digital banks, and cross-border digital commerce have rapidly become part of everyday life.

Innovation has brought convenience, but it has also enabled a wave of sophisticated financial fraud. Criminal networks are using faster payment channels, deep social engineering, and large mule networks to steal and move funds before victims or institutions can react.

The Royal Malaysia Police, Bank Negara Malaysia (BNM), and cybersecurity agencies have consistently flagged the rise in:

  • Online investment scams
  • E-wallet fraud
  • Account takeover attacks
  • Romance scams
  • Cross-border mule operations
  • Deepfake-enabled fraud
  • Social engineering targeting retirees and gig workers

Fraud not only causes financial loss but also erodes public trust in digital banking and fintech. As Malaysia accelerates toward a cashless society, the need for intelligent, proactive fraud detection has become a national priority.

This is where the evolution of the fraud detection system becomes central to protecting financial integrity.

Talk to an Expert

What Is a Fraud Detection System?

A fraud detection system is a technology platform that identifies, prevents, and responds to fraudulent financial activity. It analyses millions of transactions, user behaviours, and contextual signals to detect anomalies that indicate fraud.

Modern fraud detection systems protect institutions against:

  • Identity theft
  • Transaction fraud
  • Synthetic identities
  • First-party fraud
  • Friendly fraud
  • Card-not-present attacks
  • Social engineering scams
  • Mule account activity
  • False merchant onboarding

In Malaysia’s dynamic financial ecosystem, the fraud detection system acts as a real-time surveillance layer safeguarding both institutions and consumers.

How a Fraud Detection System Works

A powerful fraud detection system operates through a sequence of intelligent steps.

1. Data Collection

The system gathers data from multiple sources including payment platforms, device information, customer profiles, login behaviour, and transaction history.

2. Behavioural Analysis

Models recognise normal behavioural patterns and build a baseline for each user, device, or merchant.

3. Anomaly Detection

Any deviation from expected behaviour triggers deeper analysis. This includes unusual spending, unknown device access, rapid transactions, or location mismatches.

4. Risk Scoring

Each action or transaction receives a risk score based on probability of fraud.

5. Real-Time Decisioning

The system performs instant checks to accept, challenge, or block the activity.

6. Investigation and Feedback Loop

Alerts are routed to investigators who confirm whether a case is fraud. This feedback retrains machine learning models for higher accuracy.

Fraud detection systems are not static rule engines. They are continuously learning frameworks that adapt to new threats with every case reviewed.

Why Legacy Fraud Systems Fall Short

Despite increased digital adoption, many Malaysian financial institutions still use traditional fraud monitoring tools that struggle to keep pace with modern threats.

Here is where these systems fail:

  • Static rule sets cannot detect emerging patterns like deepfake impersonation or mule rings.
  • Slow investigation workflows allow fraudulent funds to leave the ecosystem before action can be taken.
  • Limited visibility across channels results in blind spots between digital banking, cards, and payment rails.
  • High false positives disrupt genuine customers and overwhelm analysts.
  • Siloed AML and fraud systems prevent institutions from seeing fraud proceeds that transition into money laundering.

Fraud today is dynamic, distributed, and data driven. Systems built more than a decade ago cannot protect a modern, hyperconnected financial environment.

The Rise of AI-Powered Fraud Detection Systems

Artificial intelligence has transformed fraud detection into a predictive science. AI-powered fraud systems bring a level of intelligence and speed that traditional systems cannot match.

1. Machine Learning for Pattern Recognition

Models learn from millions of past transactions to identify subtle fraud behaviour, even if it has never been seen before.

2. Behavioural Biometrics

AI analyses keystroke patterns, time on page, navigation flow, and device characteristics to distinguish legitimate users from attackers.

3. Real-Time Detection

AI systems analyse risk instantly, giving institutions crucial seconds to block or hold suspicious activity.

4. Lower False Positives

AI reduces unnecessary alerts by understanding context, not just rules.

5. Autonomous Detection and Triage

AI systems prioritise high-risk alerts and automate repetitive tasks, freeing investigators to focus on complex threats.

AI-powered systems do not simply detect fraud. They help institutions anticipate it.

Why Malaysia Needs Next-Generation Fraud Detection

Fraud in Malaysia is no longer isolated to simple scams. Criminal networks have become highly organised, using advanced technologies and exploiting digital loopholes.

Malaysia faces increasing risks from:

  • QR laundering through DuitNow
  • Instant pay-and-transfer fraud
  • Cross-border mule farming
  • Scams operated from foreign syndicate hubs
  • Cryptocurrency-linked laundering
  • Fake merchant setups
  • Fast layering to offshore accounts

These patterns require solutions that recognise behaviour, understand typologies, and react in real time. This is why modern fraud detection systems integrated with AI are becoming essential for Malaysian risk teams.

Tookitaki’s FinCense: Malaysia’s Most Advanced Fraud Detection System

At the forefront of AI-driven fraud prevention is Tookitaki’s FinCense, an end-to-end platform built to detect and prevent both fraud and money laundering. It is used by leading banks and fintechs across Asia-Pacific and is increasingly recognised as the trust layer to fight financial crime.

FinCense is built on four pillars that make it uniquely suited to Malaysia’s digital economy.

1. Agentic AI for Faster, Smarter Investigations

FinCense uses intelligent autonomous agents that perform tasks such as alert triage, pattern clustering, narrative generation, and risk explanation.

These agents work around the clock, giving compliance teams:

  • Faster case resolution
  • Higher accuracy
  • Better prioritisation
  • Clear decision support

This intelligent layer allows teams to handle high volumes of fraud alerts without burning out or missing critical risks.

2. Federated Intelligence Through the AFC Ecosystem

Fraud patterns often emerge in one market before appearing in another. FinCense connects to the Anti-Financial Crime (AFC) Ecosystem, a collaborative intelligence network of institutions across ASEAN.

Through privacy-preserving federated learning, models benefit from:

  • Regional typologies
  • New scam patterns
  • Real-time cross-border trends
  • Behavioural signatures of mule activity

This gives Malaysian institutions early visibility into fraud patterns seen in Singapore, the Philippines, Indonesia, and Thailand.

3. Explainable AI for Trust and Compliance

Regulators expect not just accuracy but clarity. FinCense generates explanations for every flagged event, detailing the data points and logic used in the decision.

This ensures:

  • Full transparency
  • Audit readiness
  • Confidence in automated decisions
  • Better regulatory communication

Explainability is essential for AI adoption, and FinCense is designed to meet these expectations.

4. Unified Fraud and AML Detection

Fraud often transitions into money laundering. FinCense unifies fraud detection and AML transaction monitoring into one decisioning platform. This allows teams to:

  • Connect fraud events to laundering flows
  • Detect mule activity linked to scams
  • Analyse both behavioural and transactional trends
  • Break criminal networks instead of individual incidents

This unified view creates a powerful defence that legacy siloed systems cannot match.

ChatGPT Image Nov 18, 2025, 09_58_15 AM

Real-World Scenario: Detecting Cross-Border Investment Fraud

Consider a popular scam trend. Victims in Malaysia receive calls or WhatsApp messages promising high returns through offshore trading platforms. They deposit funds into mule accounts linked to foreign syndicates.

Here is how FinCense detects and disrupts this:

  1. The system identifies unusual inbound deposits from unrelated senders.
  2. Behavioural analysis detects rapid movement of funds between multiple local accounts.
  3. Federated intelligence matches this behaviour with similar typologies in Singapore and Hong Kong.
  4. Agentic AI generates a complete case narrative summarising:
    • Transaction velocity
    • Peer network connections
    • Device and login anomalies
    • Similar scenarios seen in the region
  5. The institution blocks the outbound transfer, freezes the account, and prevents losses.

This entire process occurs within minutes, a speed that traditional systems cannot match.

Benefits for Malaysian Financial Institutions

Deploying an AI-powered fraud detection system like FinCense has measurable impact.

  • Significant reduction in false positives
  • Faster alert resolution times
  • Better protection for vulnerable customers
  • Higher detection accuracy
  • Lower operational costs
  • Improved regulator trust
  • Better customer experience

Fraud prevention shifts from reactive defence to proactive risk management.

Key Features to Look for in a Modern Fraud Detection System

Financial institutions evaluating fraud systems should prioritise five core capabilities.

1. Intelligence and adaptability
Systems must evolve with new fraud trends and learn continuously.

2. Contextual and behavioural detection
Instead of relying solely on rules, solutions should use behavioural analytics to understand intent.

3. Real-time performance
Fraud moves in seconds. Systems must react instantly.

4. Explainability
Every alert should be transparent and justified for regulatory confidence.

5. Collaborative intelligence
Systems must learn from regional behaviour, not just local data.

FinCense checks all these boxes and provides additional advantages through unified fraud and AML detection.

The Future of Fraud Detection in Malaysia

Malaysia is on a clear path toward a safer digital financial ecosystem. The next phase of fraud detection will be shaped by several emerging trends:

  • Open banking data sharing enabling richer identity verification
  • Real-time AI models trained on regional intelligence
  • Deeper collaboration between banks, fintechs, and regulators
  • Human-AI partnerships integrating expertise and computational power
  • Unified financial crime platforms merging AML, fraud, and sanctions for complete visibility

Malaysia’s forward-looking regulatory environment positions the country as a leader in intelligent fraud prevention across ASEAN.

Conclusion

Fraud detection is no longer a standalone function. It is the heartbeat of trust in Malaysia’s digital financial future. As criminals innovate faster and exploit new technologies, institutions must adopt tools that can outthink, outpace, and outmanoeuvre sophisticated fraud networks.

Tookitaki’s FinCense stands as the leading fraud detection system built for Malaysia. It blends Agentic AI, federated intelligence, and explainable models to create real-time, transparent, and regionally relevant protection.

By moving from static rules to collaborative intelligence, Malaysia’s financial institutions can stay one step ahead of digital crime and build a safer future for every consumer.

Fraud Detection System: How Malaysia Can Stay One Step Ahead of Digital Crime
Blogs
18 Nov 2025
6 min
read

What Is APRA? A Simple Guide to Australia’s Banking Regulator

If you live, work, or bank in Australia, your financial safety is protected by an agency you may not know well: APRA.

Introduction

Most Australians interact with banks every day without ever thinking about the rules and systems that keep the financial sector stable. Behind the scenes, one regulator plays a critical role in ensuring banks are safe, resilient, and well managed: the Australian Prudential Regulation Authority, better known as APRA.

APRA oversees the health of the financial system, ensuring that banks, credit unions, insurers, and superannuation funds operate responsibly. While AUSTRAC focuses on preventing money laundering and financial crime, APRA focuses on stability, governance, risk, and long-term protection.

In a fast-changing financial world, understanding APRA is becoming increasingly important for businesses, compliance teams, fintechs, and even everyday consumers.

This simple guide explains what APRA does, who it regulates, and why its work matters.

Talk to an Expert

What Does APRA Stand For?

APRA stands for the Australian Prudential Regulation Authority.

The term “prudential regulation” refers to the rules and oversight that ensure financial institutions remain safe, stable, and financially sound. That means APRA’s job is to make sure financial organisations can weather risks, protect customer deposits, and operate sustainably.

Why Was APRA Created?

APRA was formed in 1998 following major reforms to Australia’s financial regulatory system. These reforms recognised the need for a dedicated agency to supervise the financial health of institutions.

APRA’s creation brought together prudential functions from:

  • The Reserve Bank of Australia
  • The Insurance and Superannuation Commission

The goal was simple: Protect customers and promote a stable financial system.

What Organisations Does APRA Regulate?

APRA supervises institutions that hold and manage Australians’ money. These include:

1. Banks and Authorised Deposit-Taking Institutions (ADIs)

  • Major banks
  • Regional and community-owned banks
  • Credit unions
  • Building societies
  • Digital banks

2. Insurance Companies

  • Life insurers
  • General insurers
  • Private health insurers

3. Superannuation Funds

  • Retail, industry, corporate, and public sector funds

4. Some Non-Bank Financial Institutions

Entities that hold financial risk but are not traditional banks.

In total, APRA oversees more than 600 financial institutions that collectively hold trillions of dollars in assets.

APRA’s Main Responsibilities

While APRA has a wide mandate, its work centres around four major responsibilities:

1. Promoting Financial Stability

APRA ensures banks and insurers are strong enough to survive economic shocks.
This includes monitoring capital levels, liquidity, and risk exposure.

If a bank faces difficulties, APRA steps in early to prevent instability from spreading through the system.

2. Ensuring Sound Risk Management

APRA expects all regulated institutions to have strong systems for managing:

  • Credit risk
  • Market risk
  • Operational risk
  • Technology risk
  • Outsourcing risk
  • Climate risk
  • Governance breaches

Banks must prove they can identify, measure, and control risks before they cause harm.

3. Supervising Governance and Accountability

APRA sets expectations for:

  • Board responsibilities
  • Senior management oversight
  • Internal audit frameworks
  • Remuneration linked to risk
  • Fit and proper evaluations

A strong governance culture is considered essential for long-term stability.

4. Protecting Depositors, Policyholders, and Superannuation Members

Perhaps APRA’s most important mandate is protecting the financial interests of Australians.

If a bank fails, APRA ensures deposits are protected up to the government guarantee amount.
If a super fund is mismanaged, APRA intervenes to safeguard members.

How APRA Supervises Banks

APRA uses a structured approach called supervision by risk.
This allows the regulator to focus resources on institutions that pose the greatest potential impact to the system.

APRA’s supervision toolkit includes:

1. Regular Reporting and Compliance Checks

Banks submit detailed financial, operational, and risk data on a scheduled basis.

2. On-Site Reviews

APRA examiners visit institutions to assess governance, risk culture, and operational controls.

3. Prudential Standards

Strict rules and guidelines covering:

  • Capital adequacy (APS 110)
  • Liquidity requirements (APS 210)
  • Remuneration (CPS 511)
  • Operational risk (CPS 230)
  • Outsourcing (CPS 231)
  • Business continuity (CPS 232)

These standards set the baseline for safe and responsible operations.

4. Stress Testing

APRA conducts industry-wide and institution-specific stress tests to simulate economic downturns or market shocks.

5. Enforcement Action

If a bank breaches expectations, APRA may impose:

  • Additional capital requirements
  • Remediation programs
  • Licence restrictions
  • Public warnings
  • Management changes

While APRA rarely uses penalties, it expects rapid action when weaknesses are identified.

ChatGPT Image Nov 18, 2025, 09_33_52 AM

APRA vs AUSTRAC: What’s the Difference?

APRA and AUSTRAC are often mentioned together, but they enforce very different areas of compliance.

APRA

  • Focuses on financial safety and stability
  • Ensures institutions can survive economic or operational risk
  • Regulates governance, culture, capital, liquidity, and risk management

AUSTRAC

  • Focuses on preventing financial crime
  • Enforces AML/CTF laws
  • Oversees monitoring, reporting, and customer verification

Together, they form a complementary regulatory framework.

Why APRA Matters for Businesses and Consumers

APRA’s work affects everyone in Australia.
Here’s how:

For Consumers

  • Ensures deposits and savings are safe
  • Protects insurance claims
  • Holds super funds accountable
  • Prevents sudden collapses that disrupt the economy

For Businesses

  • Ensures stable banking and payment systems
  • Reduces the likelihood of credit shocks
  • Promotes trust in financial institutions

For Banks and Financial Institutions

  • Drives stronger risk management practices
  • Requires investments in data, technology, and training
  • Influences board-level decision-making
  • Sets expectations for responsible innovation

A strong APRA means a stable financial future for Australia.

APRA in Today’s Banking Landscape

Australia’s financial ecosystem is undergoing major change:

  • Digital onboarding
  • Instant payments
  • Artificial intelligence
  • Cloud migration
  • Open banking
  • Increasing cyber threats

APRA’s role has expanded to include careful oversight of technology, operational resilience, and data integrity.

Its most influential modern standards include:

CPS 230 — Operational Risk Management

One of the most significant reforms in the last decade.
CPS 230 modernises expectations around:

  • Critical operations
  • Third-party risk
  • Service resilience
  • Technology oversight
  • Incident management

CPS 234 — Information Security

Requires institutions to:

  • Maintain strong cyber defences
  • Protect sensitive information
  • Respond quickly to incidents
  • Test security controls regularly

CPS 511 — Remuneration

Aligns executive and employee incentives with non-financial outcomes such as ethics, conduct, and risk behaviour.

Why APRA Standards Matter for AML Teams

While APRA does not directly enforce AML/CTF laws, its standards strongly influence AML programs.

1. Strong Governance Expectations

AML decisions must align with risk appetite and board oversight.

2. Data Integrity Requirements

Accurate AML monitoring depends on clean, governed, high-quality data.

3. Operational Resilience

AML systems must remain stable even in the face of outages, disruptions, or cyber events.

4. Outsourcing Accountability

Banks must demonstrate they understand and control risks related to third-party AML technology providers.

5. Model and Algorithm Accountability

APRA expects explainability and oversight of any automated system used in compliance.

This is where Tookitaki’s emphasis on transparency, explainability, and federated learning aligns strongly with APRA principles.

Real-World Example: Regional Australia Bank

Regional Australia Bank, a community-owned financial institution, shows how APRA’s expectations translate into practical action.

By focusing on:

  • Transparent systems
  • Strong data practices
  • Responsible innovation
  • Clear governance

Regional Australia Bank demonstrates that even mid-sized institutions can meet APRA’s standards while modernising with AI.

This balance between technology and accountability reflects the future direction of Australian compliance.

The Future of APRA’s Role in Australian Banking

APRA is evolving alongside the financial system. Here are key areas where its influence is growing:

1. Technology and AI Governance

APRA is now more interested in how models operate, how decisions are made, and how risks are controlled.

2. Operational Resilience

Expectations around continuity, redundancy, and incident response will continue to rise.

3. Third-Party Risk Oversight

Banks must prove they manage outsourced technology with the same rigour as internal systems.

4. Cybersecurity and Data Governance

Data controls and security frameworks will become even more significant.

5. Climate and Sustainability Risk

APRA is exploring how climate events could affect financial stability.

These themes reinforce that prudential regulation is broadening, and institutions must be ready to adapt.

Conclusion

APRA plays a foundational role in shaping the strength, safety, and stability of Australia’s financial system. While consumers may rarely see its work, APRA’s influence touches every bank account, insurance claim, and superannuation balance.

For financial institutions, understanding APRA is not just a regulatory requirement. It is essential for sustainable operations and long-term trust.

As banks modernise their systems, adopt AI, and prepare for instant payments, APRA’s guidance offers a clear framework for responsible innovation.
Institutions like Regional Australia Bank show that meeting APRA expectations and modernising with advanced technology can go hand in hand.

Pro tip: In Australia, a strong AML and fraud strategy begins with a strong prudential foundation. APRA sets the rules that keep that foundation intact.

What Is APRA? A Simple Guide to Australia’s Banking Regulator
Blogs
17 Nov 2025
6 min
read

Connected Intelligence: How Modern AML System Software Is Redefining Compliance for a Real-Time World

The world’s fastest payments demand the world’s smartest defences — and that begins with a connected AML system built for intelligence, not just compliance.

Introduction

In the Philippines and across Southeast Asia, financial institutions are operating in a new reality. Digital wallets move money in seconds. Cross-border payments flow at massive scale. Fintechs onboard thousands of new users per day. Fraud and money laundering have become more coordinated, more invisible, and more intertwined with legitimate activity.

This transformation has put enormous pressure on compliance teams.
The legacy model — where screening, monitoring, and risk assessment sit in isolated tools — simply cannot keep pace with the velocity of today’s financial crime. Compliance can no longer rely on siloed systems or rules built for slower times.

What institutions need now is AML system software: an integrated platform that unifies every layer of financial crime prevention into one intelligent ecosystem. A system that sees the whole picture, not fragments of it. A system that learns, explains, collaborates, and adapts.

This is where next-generation AML platforms like Tookitaki’s FinCense are rewriting the rulebook.

Talk to an Expert

What Is AML System Software?

Unlike standalone AML tools that perform single tasks — such as screening or monitoring — AML system software brings together every major component of compliance into one cohesive platform.

At its core, it acts as the central nervous system of a financial institution’s defence strategy.

✔️ A modern AML system typically includes:

  • Customer and entity screening
  • Transaction monitoring
  • Customer risk scoring
  • Case management
  • Investigative workflows
  • Reporting and audit trails
  • AI-driven detection models
  • Integration with external intelligence sources

Each of these modules communicates with the others through a unified data layer.
The result: A system that understands context, connects patterns, and provides a consistent source of truth for compliance decisions.

✔️ Why this matters in a real-time banking environment

With instant payments now the norm in the Philippines, detection can no longer wait for batch processes. AML systems must operate with:

  • Low latency
  • High scalability
  • Continuous recalibration
  • Cross-channel visibility

Without a unified system, red flags go unnoticed, investigations take longer, and regulatory risk increases.

Why Legacy AML Systems Are Failing

Most legacy AML architectures — especially those used by older banks — were built 10 to 15 years ago. While reliable at the time, they cannot meet today’s demands.

1. Fragmented modules

Screening is handled in one tool. Monitoring is handled in another. Case management sits somewhere else.
These silos prevent the system from understanding the relationships between activities.

2. Excessive false positives

Static rules trigger alerts based on outdated thresholds, overwhelming analysts with noise and increasing operational costs.

3. Outdated analytical models

Legacy engines cannot ingest new data sources such as:

  • Mobile wallet activity
  • Crypto exchange behaviour
  • Cross-platform digital footprints

4. Manual investigations and reporting

Analysts often copy-paste data between systems, losing context and increasing risk of human error.

5. Poor explainability

Traditional models cannot justify decisions — a critical weakness in a world where regulators require full transparency.

6. Limited scalability

As transaction volumes surge (especially in fintechs and digital banks), old systems buckle under load.

The outcome? A compliance function that’s reactive, inefficient, and vulnerable.

Core Capabilities of Next-Gen AML System Software

Modern AML systems aren’t just upgraded tools — they are intelligent ecosystems designed for speed, accuracy, and interpretability.

1. Unified Intelligence Hub

The platform aggregates data from:

  • KYC
  • Transactions
  • Screening events
  • Customer behaviour
  • External watchlists
  • Third-party intelligence

This eliminates blind spots and enables end-to-end risk visibility.

2. AI-Driven Detection

Machine learning models adapt to emerging patterns — identifying:

  • Layering behaviours
  • Round-tripping
  • Smurfing
  • Synthetic identity patterns
  • Crypto-to-fiat movement
  • Mule account networks

Instead of relying solely on rules, the system learns from real behaviour.

3. Agentic AI Copilot

The introduction of Agentic AI has transformed AML investigations.
Unlike traditional AI, Agentic AI can reason, summarise, and proactively assist investigators.

Tookitaki’s FinMate is a prime example:

  • Investigators can ask questions in plain language
  • The system generates investigation summaries
  • It highlights relationships and risk factors
  • It surfaces anomalies and inconsistencies
  • It supports SAR/STR preparation

This marks a seismic leap in compliance productivity.

4. Federated Learning

A breakthrough innovation pioneered by Tookitaki.
Federated learning enables multiple institutions to strengthen models without sharing confidential data.

This means a bank in the Philippines can benefit from patterns observed in:

  • Malaysia
  • Singapore
  • Indonesia
  • Rest of the World

All while keeping customer data secure.

5. Explainable AI

Modern AML systems embed transparency at every step:

  • Why was an alert generated?
  • Which behaviours contributed to risk?
  • Which model features influenced the score?
  • How does this compare to peer behaviour?

Explainability builds regulator trust and eliminates black-box decision-making.

ChatGPT Image Nov 17, 2025, 11_09_18 AM

Tookitaki FinCense — The Intelligent AML System

FinCense is Tookitaki’s end-to-end AML system software designed to unify monitoring, screening, scoring, and investigation into one adaptive platform.

Modular yet integrated architecture

FinCense brings together:

  • FRAML Platform
  • Smart Screening
  • Onboarding Risk Suite
  • Customer Risk Scoring

Every component feeds into the same intelligence backbone — ensuring contextual, consistent outcomes.

Designed for compliance teams, not just data teams

FinCense provides:

  • Intuitive dashboards
  • Natural-language insights
  • Behaviour-based analytics
  • Risk heatmaps
  • Investigator-friendly interfaces

Built on modern cloud-native architecture

With support for:

  • Kubernetes (auto-scaling)
  • High-volume stream processing
  • Real-time alerting
  • Flexible deployment (cloud, on-prem, hybrid)

FinCense supports both traditional banks and high-growth digital fintechs with minimal infrastructure strain.

Agentic AI and FinMate — The Heart of Modern Investigations

Traditional case management is slow, repetitive, and prone to human error.
FinMate — Tookitaki’s Agentic AI copilot — changes that.

FinMate helps investigators by:

  • Highlighting suspicious behaviour patterns
  • Analysing multi-account linkages
  • Drafting case summaries
  • Recommending disposition actions
  • Explaining model decisions
  • Answering natural-language queries
  • Surfacing hidden risks analysts may overlook

Example

An investigator can ask:

“Show all connected accounts with unusual transactions in the last 60 days.”

FinMate instantly:

  • Analyses graph relationships
  • Summarises behavioural anomalies
  • Highlights risk factors
  • Visualises linkages

This accelerates investigation speed, improves accuracy, and strengthens regulatory confidence.

Case in Focus: How a Philippine Bank Modernised Its AML System

A leading bank and digital wallet provider in the Philippines partnered with Tookitaki to replace its legacy FICO-based AML system with FinCense.

The transformation was dramatic.

The Results

  • >90% reduction in false positives
  • >95% alert accuracy
  • 10× faster scenario deployment
  • 75% reduction in alert volume
  • Screening over 40 million customers
  • Processing 1 billion+ transactions

What made the difference?

  • Integrated architecture reducing fragmentation
  • Adaptive AI models fine-tuning detection logic
  • FinMate accelerating investigation turnaround
  • Federated intelligence shaping detection scenarios
  • Strong model governance improving regulator trust

This deployment has since become a benchmark for large-scale AML transformation in the region.

The Role of the AFC Ecosystem: Shared Defence for a Shared Problem

Financial crime doesn’t operate within borders — and neither should detection.

The Anti-Financial Crime (AFC) Ecosystem, powered by Tookitaki, serves as a collaborative platform for sharing:

  • Red flags
  • Typologies
  • Scenarios
  • Trend analyses
  • Federated Insight Cards

Why this matters

  • Financial institutions gain early visibility into emerging risks.
  • Philippine banks benefit from scenarios first seen abroad.
  • Typology coverage remains updated without manual research.
  • Models adapt faster using federated learning signals.

The AFC Ecosystem turns AML from a siloed function into a collaborative advantage.

Why Integration Matters in Modern AML Systems

As fraud, compliance, cybersecurity, and risk converge, AML cannot operate in isolation.

Integrated systems enable:

  • Cross-channel behaviour detection
  • Unified customer risk profiles
  • Faster investigations
  • Consistent controls across business units
  • Lower operational overhead
  • Better alignment with enterprise governance

With Tookitaki’s cloud-native and Kubernetes-based architecture, FinCense allows institutions to scale while maintaining high performance and resilience.

The Future of AML System Software

The next wave of AML systems will be defined by:

1. Predictive intelligence

Systems that forecast crime before it occurs.

2. Real-time ecosystem collaboration

Shared typologies across regulators, banks, and fintechs.

3. Embedded explainability

Full transparency built directly into model logic.

4. Integrated AML–fraud ecosystems

Unified platforms covering fraud, money laundering, sanctions, and risk.

5. Agentic AI as an industry standard

AI copilots becoming central to investigations and reporting.

Tookitaki’s Trust Layer vision — combining intelligence, transparency, and collaboration — is aligned directly with this future.

Conclusion

The era of fragmented AML tools is ending.
The future belongs to institutions that embrace connected intelligence — unified systems that learn, explain, and collaborate.

Modern AML system software like Tookitaki’s FinCense is more than a compliance solution. It is the backbone of a resilient, fast, and trusted financial ecosystem.

It empowers banks and fintechs to:

  • Detect risk earlier
  • Investigate faster
  • Collaborate smarter
  • Satisfy regulators with confidence
  • And build trust with every transaction

The world is moving toward real-time finance — and the only way forward is with real-time, intelligent AML systems guiding the way.

Connected Intelligence: How Modern AML System Software Is Redefining Compliance for a Real-Time World